Frequently Asked Questions
Can I receive a refund?
There are no refunds. If you are unsatisfied with your service, please contact me. We will make sure to find a way to accommodate you. Your satisfaction is extremly important to me.
The doors are locked. what should I do?
If the doors are locked, please refer to your email with detailed instructions on where to go when this happens. For security purposes, it is important you read this information in your email.
Can I change my appointment on the day of?
If you desire to change your appointment, please notify me of the changes 24 hrs in advance. Understand that all changes are not guaranteed if time does not permit.
Is a trim and a haircut the same?
A trim should be 1in or less. Anything exceeding 1in will be considered a haircut and the respected service price will be applied.
Can I book a color service without a consultation?
NO, all chemical services require a consultation. It is mandatory.
I called you. Why didn’t you answer?
I work with my hands. Please do not call. If you are needing to contact me with questions etc. please text the number with your name and questions and I will get back to you within 48hrs.
Why can’t I cancel my appointment?
If you are unable to cancel online, you are within your 48hr cancellation time frame. You will need to contact me and the respected cancellation fee will apply.
Where are you located?
I am located in Fayetteville, AR. For security purposes, the salon address will be sent to your email once you’ve booked an appointment.
Do you provide hair?
No, I do not provide hair for any services listed.
What braiding hair do you recommend?
DO NOT order hair from Amazon. The quality is not suitable for braiding & your service will be canceled. Pre-stretched hair only: Xpression (green pack), RUWA, Super TZbraid. 42-50in
Can I work while getting my hair done?
While you are welcome to work during your hair appointment, it is advisable to be prepared to utilize your personal hotspot in case of any unexpected disruptions to the salon's wifi service. Kindly refrain from scheduling work-related meetings during your salon visit to ensure the smooth flow of appointments. To maintain the schedule integrity and avoid disturbances, it is essential not to interrupt your service for work calls or meetings, as this could potentially result in the need to reschedule your appointment.Ensure your devices are adequately charged before your visit as there are limited charging points available within the salon premises.
I don’t see a service listed. What should I do?
If you do not see a service, please contact me and inquire. I will let you know if it is a service I offer and what you should book.
What hair stores are in the area?
You can purchase hair locally at the following stores: The Perfect Hair Store, Hair Couture, The Product Store, Youngs Beauty Mart.
What bundles do you recommend?
I recommend clients purchase human hair bundles within their budget. Understand the lower quality bundles may not produce high quality results. (Ywigs, UNice, etc.)
I’m not feeling well. Can I cancel my appointment on the same day?
If you are not feeling well, it is best you cancel your appointment and reschedule. If you cancel the day of, you will be responsible for the cancellation fee.
How should I prep my hair for my appointment?
Each service obtains details surrounding hair prep in the service description listed online. Please refer back to the service booked and read the details entirely. Each service may require a different hair prep.
Do you offer services for kids?
I do not provide services for kids under 12. If your child is 12+ the service prices remain the same.
*Bold Essence Beauty has the right to refuse and/or decline any service request*
